FAQs

1. Where is Zell Burry based?

Zell Burry is an online store based in Pakistan, serving customers nationwide.

2. What products do you sell?

We offer a wide range of products including:

  • Health & Beauty items

  • Home Décor products

  • Electronics & accessories

  • Lifestyle essentials

3. How long does shipping take?

Orders are delivered within 2–3 business days after dispatch. Delays may occur during sales or public holidays.

4. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available all over Pakistan.

5. What is your return policy?

We offer a 30-day return policy. Products must be unused, in original packaging, and in resellable condition. Some hygiene items may not be eligible if opened.

6. How can I return an item?

To initiate a return:

  1. Contact our customer support with your order number

  2. Share images/videos of the issue

  3. Follow the return instructions provided after approval

7. When will I receive my refund?

Refunds are processed after product inspection. For COD orders, refunds are issued via bank transfer or store credit.

8. Are product images accurate?

We try our best to display accurate images. However, slight variations in color or design may occur due to lighting or screen differences.

9. Can I cancel my order?

Orders can be canceled before dispatch. Once shipped, cancellation is not possible.

10. How can I contact Zell Burry?

You can reach us through:

  • WhatsApp

  • Email

  • Contact form on our website

(Details provided on the Contact Us page)